Loading prices and vehicle types
Loading prices and vehicle types
Direct channels
Every channel reaches the same team that handles prices and truck bookings, so you never have to chase several people.
02-026-6895
Use this line when the matter is urgent, such as a truck that has not settled at the site, or a run you need to move today. You reach a person during office hours.
Call now@chetruck
The main channel for confirming a run, sending photos of the goods, and keeping a record of the price you can refer back to when you check the bill later.
Add us on LINEhello@chetruck.app
Best for sending billing documents, tax IDs, long lists of goods, and proposals for regular weekly work.
Send an emailMonday – Friday, 09:00 – 18:00
Outside these hours, leave your message in the chat and the team replies on the morning of the next working day. Night work or public holidays need advance notice so we can arrange a truck and driver specially.
Office location
This address is the company office for customer service and issuing documents. Every run happens at the pickup point you name on the quote.
Illustrated office location — not a navigation map
We cover all of Thailand, including the three southern border provinces of Yala, Pattani and Narathiwat, which carry an extra 1,500 baht per run, and island routes that need a ferry crossing, where the crossing is charged at cost. Name the destination in full when you contact us so the figure is as accurate as possible.
The same table our staff use to queue messages in the chat, so you know what to write to us about.
| What you need | Best channel | What to have ready | Go to |
|---|---|---|---|
| I want to know the price before deciding | Check the price yourself on the site | Fastest, and nobody has to reply. Enter the pickup and delivery points and see every model at once. | Open the price check |
| Confirm a run and book a pickup time | LINE | Send the quote reference number from the site in the chat, and the team checks availability and confirms back in writing. | Open the chat |
| The truck has not arrived or there is a problem on site | Call 02-026-6895 | A direct line to the person tracking the job. Give the run reference number and where the problem is. | Call now |
| Billing documents, tax invoices and withholding tax | hello@chetruck.app | Send the registered name, tax ID and the address for issuing documents, so the bill does not need correcting later. | Send an email |
| Regular weekly work, many drop points or large volumes | hello@chetruck.app or LINE | The team prepares a quote for the specific job using the same tariff published on the site. | Send an email |
A sample conversation written from the contact style that gets the fastest answer.
Che Truck Transport · customer service
Monday – Friday, 09:00 – 18:00
You
Hello, I would like a price for a 10-wheel cabinet truck from Chachoengsao to Rayong, on Tuesday morning.
customer service
Got it. Could you tell me what the goods are, the total weight per run, and the opening and closing times at both sites?
You
They are cardboard boxes on pallets, about 9 tonnes in total. There is a forklift at the pickup, and a warehouse queue to get into at the delivery.
customer service
That is everything I need. Give me about half an hour to check availability and the charges at the destination, then I will send the price back in this chat.
You
We also need monthly billing.
customer service
Send the registered company name and tax ID at the same time and we will issue the tax invoice in the same round.
The confirmed price always lives in this chat, so keep it as the reference when you bill. If you need a tax invoice, send the invoicing name and tax ID in the chat before the pickup date.
If you have already entered the route on the price check page, send the reference number too. The team sees the distance, the truck model and the options you chose right away, with nothing to explain again.
Stated as the team actually works on a business day, so you can plan your shipments.
Anything that arrives before 17.00 on a working day normally gets an answer the same day. Later than that, the team replies on the morning of the next day.
The confirmed price always lives in the LINE chat, with the extras and VAT listed as separate lines. You can bill from that figure without guessing.
When the company details arrive before the pickup date, the tax invoice and the delivery note are issued together, with no second round of paperwork.
Every agreement is made only when the team confirms in the LINE chat or by email. A price this site calculates is not a truck reservation, and no payment is taken on the site.